Privacy Policy

In our Data Protection Policy, we explain what personal data we collect, how we collect it, what we use your data for and how we safeguard it.

What data do we collect?

Client experience is at the top of our priority list. In order to provide the best experience, personal data needs to be collected from you for specific processes including but not limited to: providing services/ service enquiries.
Data collected may include but is not limited to:
Personal information such as name, address, date of birth and other contact details.
Upon purchase of our services, we will collect your credit or debit card information.
Any feedback provided via our website. This may be used for training and operational compliance.
When you visit our website we collect device information such as the IP address of your device, your device model and its settings and network information.
Cookies on the GMG Fitness website that helps us provide you a tailored experience. Please refer to the cookies section within this Privacy Policy for more information on what cookies we use and how we use them.
Marketing preferences that you provide when you sign up for our products and services.
CCTV data when you visit our gym.

How do you use the data you collect?

Primarily we use the data we collect to ensure we are providing you with highly relevant content, products and services that meet your specific needs, and to deliver more efficient account management.
To assist in refining our products and services.
To ensure we only send you communications about products and services that you’ve shown interest in.
To enhance the end-to-end member experience, from managing orders to sending invoices and answering queries.
To ensure our service is secure and to detect or prevent fraudulent/criminal activity.
To meet our legal and regulatory obligations.
In the majority of cases, personal information is aggregated so that it no longer identifies you.
To identify opportunities to improve our services.

How long do you keep my personal data?

Data is kept dependent on the type and method of use. When data has been kept, the information needed to best cater to your consumer needs is considered in order to help manage and maintain your relationship with us to the highest of standards.

How do you secure my data?

Appropriate and considerable measures are consistently taken in order to protect your data. We use a variety of security technologies and processes, and actively monitor emerging cyber threats.

How can I take control of my personal data?

If you don’t want us to send you relevant offers or marketing information, you can opt in or out at any time via GMG.

What communications will we always send you?

Although we make it simple to opt out of any marketing related communication, it is important you are kept informed regarding information surrounding your account. It is thus not possible to opt out of any communication in relation to billing, usage or general service.

How can I access my data?

Personal data can be accessed through the Members Area.

Who do you share my data with and why?

Data will only be shared with a third party explicitly trusted by GMG.

Here is a list of instances in which we share your data:

Organisations who work on behalf of GMG to provide you with products and services.
If your personal safety is at risk.
If we are required by any relevant public authority or law enforcement agency.
If there is a change of ownership of GMG Fitness. In this case, we would require the new owners to keep your data confidential.
If we suspect that you have given us false information and we have reasonable grounds to do a further investigation.
Where a third party processes your data on behalf of GMG and is required by law to disclose it.
Where a complaint has been made that requires investigation.